Disabled Access
Citrus Heights Supports the Americans with Disabilities Act
The key goals of the Americans with Disabilities Act (ADA) are to ensure that all people with disabilities have equality of opportunity, economic self-sufficiency, full participation in American life, and independent living. All cities are covered by the ADA as "public entities." Based on this, the city's activities, services, and programs are covered, including employment, public meetings, and programs. When services are provided on a website, those services, too, must be made accessible.
Local Government Responsibilities
As described above, there are 2 major areas of responsibility for local governments regarding ADA.
New Construction & Alterations
Facilities constructed or altered after January 26, 1992, must comply with the ADA Standards for Accessible Design or the Uniform Federal Accessibility Standards (UFAS). The State of California has enacted Title 24 (Chapter 11 of the State Building Code) which requires all construction to comply with ADA guidelines. Questions regarding applicability of the codes to private construction projects and publicly funded projects may be referred to the Building Division.
Program Access
State and local governments' services, programs, and activities, when viewed in their entirety, must be readily accessible to and usable by persons with disabilities. This standard, known as "program access," applies to all existing facilities of state and local governments. Removing barriers to access in pre-ADA facilities - or moving programs from pre-ADA facilities to newer and more accessible facilities or even providing those programs in alternative accessible ways - will ensure full and independent opportunities to participate for people with disabilities while minimizing costs. Governments do not have to take any action that would fundamentally alter the nature of their programs or result in an undue financial or administrative burden, taking into account all resources available for use by the program.
City of Citrus Heights
Grievance Procedure under
The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Citrus Heights. The City's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Ms. Amy Van
ADA Coordinator
City Hall
Within 15 calendar days after receipt of the complaint, Amy Van or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Amy Van or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.
If the response by Amy Van or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Amy Van or her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Citrus Heights for at least three years.
What the City Is Doing
The City of Citrus Heights does not discriminate on the basis of disability in the admission or access to city programs, services, employment, or other activities. The city actively strives to eliminate barriers that may prevent persons with disabilities from enjoying employment, access to city facilities and services, or other benefits.
In an effort to comply with the provisions of the ADA and to ensure that the operation of each city service, activity, and program is readily accessible to individuals with disabilities, the city has evaluated its facilities and services. Many changes have already been made, and other access improvements are underway. Citrus Heights continuously evaluates its services, policies, and practices in order to identify ways to improve access.
Concerns & Suggestions
We want to hear from you with respect to any ideas, concerns, or innovative ways the city can ensure access for all of our citizens.
If you have concerns about a private facility's compliance, please complete and submit the Private Property ADA Complaint Form (PDF).
If you have concerns about access or accommodation regarding a city facility or program, please complete and submit the Reasonable Accommodation Request Form (PDF).