Frequently Asked Questions

If you are at risk of becoming homeless or need emergency shelter, help may be available. 211 Sacramento provides free, confidential, 24/7 information and referrals to emergency shelters, housing services, and other resources in Sacramento County. 

To connect with homelessness and housing services, call 2-1-1 and press 8. For more information and available resources, visit 211 Sacramento. 

You can also visit the City of Citrus Heights Emergency Housing & Assistance webpage for information about local emergency shelters and housing assistance.  

The City offers two programs: First-Time Home Buying Assistance, and Home Repair.

Seniors in Citrus Heights and Sacramento County may have access to a variety of affordable housing and rental assistance resources. Depending on eligibility, options may include income-restricted senior apartments, affordable rental housing, and Housing Choice Vouchers.  

The City of Citrus Heights provides information about affordable housing options, including publicly and privately owned apartment communities. Individual properties may have specific age and income requirements and may maintain their own waiting lists. 

Seniors who need rental assistance can also explore programs offered by Sacramento Housing and Redevelopment Agency (SHRA), including the Housing Choice Voucher Program, which provides rental assistance to very low-income households. 

Housing Resources

• Housing Choice Voucher Program: Provides rental assistance to very low-income households to help them afford housing. 
• Sacwaitlist.com: Allows applicants to view and apply for subsidized housing waiting lists in Sacramento County. 
• Citrus Heights Affordable Housing: Provides information about affordable housing options in Citrus Heights, including publicly and privately owned apartment communities.
• Senior Resources: Connects seniors with local resources and services, including housing, transportation, food assistance, health services, recreation, and other programs that support seniors in the community.  

The Renters Helpline provides telephone counseling and mediation services for residents in a housing crisis or dispute. The program counselors deal directly with concerns regarding landlord-tenant disputes and help refer housing issues to the appropriate agency. To contact the Renters Helpline, use one of these methods below: 

• Phone: 916-386-7877
• TTY: 7-1-1 and ask to be connected to the Renters Helpline
• Website: Renters Helpline

Beginning in October 2023, the City partnered with Sacramento County Department of Homeless Services and Housing (DHSH) to deliver a Street Outreach Program for unhoused individuals in Citrus Heights. The Street Outreach Program is operated by Community HealthWorks, a nonprofit addressing some of the most complicated issues to remove barriers, so all people have an opportunity to be healthy and lead a life of dignity and humanity. 

Community HealthWorks provides the City with one full-time Community Health Worker (CHW) who connects unhoused individuals to supportive services, emergency shelter, interim and permanent housing, supplies, and other services to help the individual achieve next steps to becoming housed. 

The City also has a strong partnership with local nonprofits, including working with Citrus Heights Homeless Assistance Resource Team (HART). More information can be found on Citrus Heights HART page. 

A Community Health Worker (CHW) can connect individuals to services and resources. To begin the intake process, meet a CHW at one of these locations. 

• Monday onsite at Living Water Church (7605 Lauppe Ln) from 1 PM to 3 PM. This location is for client intake, assessment, and services. 
• Tuesday, Wednesday, Thursday, and Friday a CHW is available as needed. An individual may work directly with a CHW. 

Sacramento Coordinated Access System (CAS) is available to connect the unhoused population in Sacramento County to essential shelters and resources.

• Call 2-1-1 or press 8 for homelessness information and services near you. 
• Website: Coordinated Access System (CAS) 

Here’s a few ways you may get involved in the community. 

• Be involved in Citrus Heights Homeless Assistance Resource Team (HART).
• Be involved in Citrus Heights Collaborative.
• Be involved in Citrus Heights Neighborhood Area. 

Reporting is crucial to keeping our city clean and safe for everyone. When residents report what they see, it leads to a more beautiful community and healthier environment. Download the See-Click-Fix App and submit a request online. Requests are reviewed by the General Services Department and all requests that are enforcement related issues will be forwarded to the Citrus Heights Police Department.

Between April 1 and June 30, 2026, 42 clients have been enrolled in the program, due to the help of a Community Health Worker (CHW) and 17 clients have been placed in permanent, emergency, or transitional housing. Also, 24 clients have received CalAIM referrals, which is a program paid for by healthcare providers for Medi-Cal enrollees to receive specialized case management and resources to critical services. 

The Winter Sanctuary is a program operated by Citrus Heights HART for residents experiencing homelessness. The goal is to offer shelter to people during the cold and rainy winter months as well as opportunities to connect to social services, resources, and housing. More information can be found on Citrus Heights HART page.

The Street Outreach Program is funded by American Rescue Plan Act (ARPA) district-directed funding allocation from Sacramento County District 4 Supervisor Sue Frost. This funding source for the program will end June 30, 2026. However, if the County has additional funding this program may be extended till funding is exhausted. 

Rental assistance resources in Sacramento County are hard to find. Dial 211 for free, confidential, 24/7 social, health, and disaster services information and referrals. 

If you are having difficulty paying your utility bills, help may be available. Depending on your household income, utility provider, and individual needs, you may qualify for programs that provide monthly utility bill discounts, one-time energy bill assistance, or free home energy-efficiency improvements.

Explore available resources and learn more about eligibility and how to apply by visiting Home Utility Assistance | Citrus Heights, CA - Official Website.

Affordable housing programs have different application processes, eligibility requirements, and waiting lists. Start by reviewing available housing opportunities in your area and determining whether you meet the program’s income and other eligibility requirements.

The City of Citrus Heights offers a variety of affordable housing options, including publicly owned and privately owned apartment communities. Each property may have its own application process and waiting list.

For information about available affordable housing, eligibility requirements, application and waiting-list information, and other housing resources, visit the City’s Affordable Housing | Citrus Heights, CA - Official Website.